When renewing your insurance

[yoda]

Check your documents very carefully upon receipt. For things like your protected no claims and helmet/gear cover. Coz if they've forgot to add them, its kin hard to prove you asked for same as you had on last bike. And as for a settlement figure, complete load of bollox. And 3 phone calls to ask the mileage? Two the same day? And asking for an invoice for sale of bike, then telling me how much I paid for it, coz they'd phoned dealer, even though the person they spoke to said he wasn't sure how much I'd paid for it because he never sold me the bike. And how I'd only insured it for the amount he "the assessor" was offering me, and I replied you need to check your paperwork, as on my policy it states its insured for more than that. And 6 telephone conversations later, I now have to send a hard copy invoice of the paint job on the bike to them, to "prove" it went to Dream Machine. Kin useless. Direct Choice might be cheap, but I tell thee I'm going off them and the insurer rapidly. I'm wondering whether I should ring the omnibudsman?

[plodder]

You're probably not dealing with the underwriter yet. The introducers are always hard work. I think they have to pay out something themselves or get penalised for claims on policies they sell.

We had the same with the kitchen flood but once we got through to the underwriter and one of their reps visited us, we got paid out within the week.

[yoda]

Cheers Lee, its someone called MVRA acting on behalf of my underwriter. Quote came today for the car insurance and yep I used Direct Choice last time. So after half a dozen free phone calls, I've just reduced their quote by £177. I know we all need insurance but by heck its hard work.